Shipping Policy

Last Updated: October 1, 2026

We’re all about getting your Kova gear to you as quickly as possible.

Shipping Time

Our current estimated delivery time is 2–5 business days.

Business days are Monday through Friday and do not include weekends or holidays. Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Where We Ship

Kova Surf Co. currently ships within the United States only.

We’re hoping to expand shipping to more locations in the future.

Order Processing

Once your order has been placed, you’ll receive an order confirmation. When your order ships, you’ll receive a shipping confirmation with tracking information when available.

Please double-check your shipping address before completing your order. Kova Surf Co. is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.

Tracking

Once your order has shipped, tracking information will be sent to the email or contact information provided during checkout.

Please allow some time for tracking information to update after your package has been handed over to the carrier.

Lost, Delayed, or Damaged Packages

If your package appears to be significantly delayed, lost, or arrives damaged, reach out to us with your order number and we’ll do our best to help get things sorted out.

Kova Surf Co. is not responsible for shipping carrier delays, but we’ll always do what we can to help.

Questions?

If you have any questions about your order or shipping, contact Kova Surf Co. through the contact information provided on our website.

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible sicarios that may accrue, and what happens in each and every case. 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much much more.